The Pint Glass Company – Terms and Conditions
1. Introduction
Welcome to The Pint Glass Company. These Terms and Conditions (“Terms”) explain how you use our website and purchase our products. By accessing our site or placing an order, you agree to follow these Terms.
2. Orders and Payments
Order Acceptance
We review all orders before confirming them. If we need to cancel an order for any reason, we will notify you immediately. After acceptance, you will receive an email confirmation. If you do not see it within 15 minutes, please check your Junk or Spam folder.
Payment
You must pay at the time of purchase. We accept secure payment methods listed on our website, and we process all transactions safely.
3. Shipping and Delivery
Shipping
We aim to dispatch your order promptly. However, delivery times may vary depending on your location and product availability. Please note that delays caused by third-party carriers are beyond our control.
Delivery
Once we ship your order, we will send you a tracking number by email and text. Therefore, please make sure your shipping address is accurate to avoid delays.
4. Returns and Exchanges
Eligibility
You can return products within 30 days if they are unused and in their original packaging. However, custom or personalised items cannot be returned.
Return Process
To start a return, contact our customer service team for a Return Merchandise Authorisation (RMA) number. We cannot accept returns without an RMA.
Postal Returns
You are responsible for return shipping costs unless we made an error. In addition, we recommend using a tracked service or insurance for items over £20.
Restocking Fee
We charge a 20% restocking fee on all returns to cover inspection and restocking costs.
Refunds
We issue refunds after inspecting the returned item. As a result, the refund goes to your original payment method, minus restocking fees, shipping charges, and original postage.
5. Warranty and Liability
Product Warranty
Our products include a limited warranty against defects in materials and workmanship. This warranty does not cover misuse, accidents, or normal wear and tear.
Limitation of Liability
To the fullest extent permitted by law, The Pint Glass Company is not liable for indirect, incidental, or consequential damages resulting from product use.
6. Privacy and Data Protection
Your privacy matters to us. Please review our Privacy Policy to learn how we collect, use, and protect your information.
7. Governing Law
These Terms follow the laws of the United Kingdom.
8. Changes to Terms
We may update these Terms at any time. Changes take effect immediately when posted on our website. Consequently, by continuing to use our site, you accept the updated Terms.
9. Contact Us
For questions or concerns:
Email: Help@thepintglasscompany.com
Phone: +44 07880 796 149
Whitbread Brewery Glasses
